Terms of Service

These Terms of Service govern the relationship between you (the "Customer") and SIA DIVA SHARM (the "Seller", "we", "us") whenever you place an order through our online store. By placing an order, you confirm that you have read, understood and agreed to these Terms.

1. Scope and changes

1.1. These Terms set out the rights, obligations and responsibilities of the Customer and the Seller in connection with the sale of goods through our online store.

1.2. We may update or amend these Terms at any time to reflect changes in our operations or in applicable law. The current version is always available on our website, and the version in force at the moment your order is placed will apply to that order.

1.3. The store is available to:

• adults (persons who have reached the age of majority);
• minors under 18 — only with the consent of a parent or guardian, except where they independently manage their own income in accordance with the law;
• legal entities;
• duly authorised representatives of the persons listed above.

1.4. By accepting these Terms, you confirm that you are entitled to make purchases in our store under section 1.3.

1.5. A contract of sale is concluded the moment you place an order in the store — that is, when you have provided a delivery address, selected a payment method, reviewed these Terms and clicked "Place Order" (see section 5).

1.6. Every order placed is stored electronically in our system.

2. Personal data

2.1. You can place an order either as a registered user or as a guest, without creating an account.

2.2. When placing an order, please make sure that all required details — your first and last name, delivery address, phone number and e-mail address — are entered correctly.

2.3. By accepting these Terms you agree that the data you provide will be processed for the purpose of fulfilling your order, analysing the performance of our suppliers, and for targeted marketing.

2.4. You also agree that we may contact you via the postal address, e-mail or phone number you have provided in connection with your order.

2.5. If you register an account, you are responsible for keeping your login details confidential and protected from unauthorised use.

Further details on how we collect, use and protect your personal data are set out in our Privacy Policy.

3. Your rights and obligations

3.1. You are entitled to purchase goods from our online store on the basis of these Terms and any additional information published on the website.

3.2. You may withdraw from the contract by notifying us in writing (by e-mail at divasharm@inbox.lv, stating the order number and the name of the product) within 14 business days from the date of delivery.

3.3. The right of withdrawal under section 3.2 applies only if the product has not been used, its appearance has not been substantially altered, and it has not been damaged.

3.4. You undertake to accept the ordered goods and to pay the agreed price.

3.5. If any of the details you provided change, please update them in your account promptly.

3.6. You agree not to share your account login information with third parties. If your login details are lost or compromised, contact us immediately through the "Contacts" section.

3.7. By using our online store, you confirm your agreement with these Terms and undertake to follow them.

4. Our rights and obligations

4.1. We undertake to provide you with full access to our online store and its services.

4.2. We reserve the right to suspend, restrict or terminate your access to the store — without prior notice and, in exceptional cases, including the removal of your account — if you attempt to disrupt the operation, stability or security of the store.

4.3. We undertake to respect the confidentiality of any personal information you provide.

4.4. We undertake to deliver the ordered goods to the address you specify.

5. Orders, prices and payment

5.1. Orders can be placed in our online store 24 hours a day, 7 days a week.

5.2. The sales contract enters into force when you click the "Confirm Order" button and we confirm the order by sending a confirmation message to your e-mail address.

5.3. All prices in the store and in placed orders are shown in euros (EUR) and include VAT.

5.4. Payment can be made in the following ways:

• 5.4.1. by online bank transfer through e-banking services (advance payment);
• 5.4.2. by traditional bank transfer — you print out the order and transfer the amount to our bank account at the nearest bank branch (advance payment).

5.5. Payment is due immediately upon placing the order. Order processing and the setting of a delivery date begin only after we have received payment.

6. Delivery

6.1. When choosing a delivery method, please provide your address accurately and completely.

6.2. You agree to accept the goods at the address you have specified. If the goods cannot be delivered through your fault, you may not raise complaints against us in this regard.

6.3. Delivery is carried out by an external courier service.

6.4. We will deliver your order within the time frames indicated in the product description or elsewhere in the store. In exceptional cases, delivery may be delayed for reasons beyond our control, and you accept that this may occur.

6.5. We are released from liability for any breach of delivery deadlines if the delay or failure to deliver is caused by you or by circumstances beyond our control.

6.6. If your parcel arrives in crumpled, torn or otherwise damaged packaging, please inform us immediately.

6.7. If damage to the packaging is detected at the moment of receipt, this must be recorded in the courier's delivery documentation in the presence of the courier. If this is not done, we are released from liability for any damage to the goods inside.

7. Product quality and warranty

7.1. Information about each item is published in the product description on the corresponding product page.

7.2. We are not responsible for minor discrepancies between the actual product and its on-screen appearance (colour, shape, etc.) that may result from the technical characteristics of your monitor or device.

8. Returns and exchanges

8.1. Defective goods are returned or replaced in accordance with the laws of the Republic of Latvia. Refunds for returned goods are issued exclusively to the Customer's bank card.

8.2. To return goods under section 8.1, please send us an e-mail at divasharm@inbox.lv within 14 business days from the date of delivery, stating the order number and the reason for the return.

8.3. When returning goods, the following conditions must be observed:

• 8.3.1. the product is in its original packaging;
• 8.3.2. the product is undamaged;
• 8.3.3. the product is unused and has retained its original appearance (labels, stickers, protective film, etc. are intact) — this requirement does not apply where the return is caused by a manufacturing defect;
• 8.3.4. the product is returned in the same configuration as received;
• 8.3.5. a purchase document, or a copy of it, is enclosed with the product.

8.4. We reserve the right not to accept a return that does not comply with the conditions set out above.

8.5. In the event that an item was shipped in error or arrived with a defect, we undertake to take it back and/or replace it with an equivalent item free of defects.

8.6. If a suitable replacement is unavailable, we will refund the price of the goods (excluding the delivery cost).

Additional details about exchanges and returns are set out in our Returns & Exchanges policy.

9. Liability

9.1. You are fully responsible for the accuracy of the data you provide. If you supply inaccurate information when registering or placing an order, we are not liable for any resulting consequences and are entitled to claim compensation for any direct losses.

9.2. You are responsible for any actions performed through our online store using your account.

9.3. If you are a registered user, you are responsible for any transfer of your login details to third parties.

9.4. We are released from any liability where losses arise from your failure to read these Terms, provided that you were given the opportunity to do so.

9.5. Our store may contain links to websites operated by other companies, organisations or individuals. We are not responsible for the content of those websites or for the actions of their operators.

9.6. In the event of losses, the party at fault shall compensate the other party for direct losses incurred.

10. Marketing and communication

10.1. We may, at our discretion, run promotions and special offers in the online store.

10.2. We are entitled to change the terms of any promotion or discontinue it without prior notice. Any such change or discontinuation takes effect from the moment it is implemented and is not retroactive.

10.3. We contact you using the details you provided in the registration form or at checkout.

10.4. You can send your enquiries by e-mail or by phone, using the contact details listed in the "Contacts" section of the store.

10.5. We are not responsible if you fail to receive information or order confirmations due to issues with your internet service provider, your e-mail service or network connectivity.

11. Final provisions

11.1. These Terms have been drawn up in accordance with the laws and regulations of the Republic of Latvia.

11.2. Any disputes arising in connection with these Terms shall first be resolved through negotiation. If no agreement can be reached, the dispute shall be settled in accordance with the legislation of the Republic of Latvia.

11.3. EU consumers also have the right to make use of the European Commission's Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr.

Contact

SIA DIVA SHARM Reg. No.: 42103047794 Ziemeļu iela 19, Liepāja, LV-3405, Latvia 📧 divasharm@inbox.lv 📞 +371 29787511

Business hours: Monday–Friday, 11:30–18:30 (closed on weekends)